BRIEF SEMINAR OVERVIEW

Managing the processes and workload is just one aspect of modern day managers’ job. Current era managers must offer true leadership to their teams- ‘motivate’ their team, manage change, deal with difficult people, manage performance, coach and develop their staff.
360 Degree Management & Leadership Skills course provides participants with skills and behaviors required to be outstanding leader- managers, i.e., managers who are well grounded in driving both leadership and functional performance. This course is designed to give a blend between crucial Leadership and Management skills and that will ensure that in addition to excellent Management practice, the managers are well grounded in driving both leadership and overall performance, i.e., an all rounded LEADER who can achieve team success.

COURSE OBJECTIVES
By the end of this 2 days program, participants should be able to;

• Appreciate current day leadership and management dynamics
• Understand the concept of 360 degree leader-managers
• Refine knowledge of the management functions
• Distinguish between Management & Leadership
• Coach and develop staff effectively
• Resolve conflicts quickly
• Build and lead high performing teams
• Gain enthusiastic cooperation
• Resolve performance issues quickly and effectively
• Delegate tasks with confidence

NOTE:

1. Organization’s sponsoring Three Participants will have the 4th attend Free
2. Fees includes all requirements for the training-Learning materials, Lunches, Teas, Snacks and Certification
3. Participants are awarded Certificates of Participation after the 2 days Seminar

COURSE OUTLINE
1.The 360 Degree Environment

• To-day’s Business Driving Forces
• The Paradigm Shift in Management Style
• Managing in a Customer-Driven Environment
• The Requisite Skills
• The Need for Passion
• Setting the Example
• Organizational skills
• Planning, Prioritization and Delegation

2.Self-Management

• Emotional Intelligence (EQ)
• Self-Awareness
• Self-Regulation
• Motivation
• Social Skills
• Johari Window

3.Management and Leadership

• Definitions
• The Manager to Leadership Revolution
• Differences between Management and Leadership
• Determining the Right Mix

4.The Management Process

• Resources Determination and Optimization
• Business Policies and Procedures
• Managerial Attributes
• Management Styles
• The necessary Skills

5.The Leadership Process

• Leadership Styles
• Leadership Style and Internal Customer Support
• Matching Appropriate Leadership Style with  Corporate Culture

6.Team Building Skills

• Team Building Activity/Exercise
• Debrief
• Characteristics of Teamwork
• Stages of Team Development
• Barriers to Team working

7.Review

• Areas of interest (for application) and confusion (for clarification)

8.Effective Communication

• The Communication Process
• The Need for Effective Communication
• Applied Communication
• Influencing Skills
• Negotiation
• Problem Solving
• Running Effective Meetings
• Written Communication - Overview

9.Human Capital Processes

• Entry: Recruiting the Right Staff
• The recruiting process
• Screening, interviewing and selection techniques
• Utilization: The Performance Management Process
• Separation: The Exit Interview
• Importance of the exit interview
• Application of findings from exit interviews

10.Ideas into Action: Rolling Out the Plans for Action